CardGames Privacy Policy — How Your Information Is Collected and Protected

1. Introduction

CardGames (cardgames.my) respects the privacy of its Bangladesh members above all else. This Privacy Policy explains — when you CardGames what data is collected when you use our platform, how it is used, who it may be shared with, and what rights you have.

This policy has been written in Bengali so that CardGames's Bangladeshi members can easily understand. If any section seems unclear, contact support — we're always ready to help explain.

CardGamesBy registering with or using our services, you agree to this Privacy Policy. If this policy is updated, you will be notified at your registered email address.

2. What Information We Collect

CardGames Information is collected in three ways — what you provide directly, what is collected automatically, and what is received from third parties.

3. How Your Information Is Used

Information We Collect CardGames Used for the following purposes:

• Account Management: To verify logins, process password resets, and keep your account secure.
• Payment Processing: To process deposits and withdrawals and maintain transaction records.
• KYC & Legal Obligations: To comply with anti-money laundering regulations and to verify user age.
• Service Improvement: To analyze which games or features are most used and improve the platform accordingly.
• Responsible Gaming Monitoring: To detect signs of excessive gaming and provide support to the member.
• Security: To detect fraud, multiple accounts, or suspicious activity.
• Contact: To send transaction confirmations, important updates, and essential notifications.

Marketing and promotional emails are sent only with your permission. You can unsubscribe at any time.

4. Data Sharing Policy

CardGames We do not sell your personal data or share it with third parties for advertising purposes. However, data may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, or your bank to process transactions. This data is used solely for the relevant transaction.
• Game Provider: Minimal session data required to run third-party games (such as Evolution or Pragmatic Play) is shared with those providers.
• Law Enforcement Agencies: Under a court order or legal obligation — only the minimum necessary information will be shared.
• Auditors & Regulators: Relevant data may be shared during audits by the licensing authority.

5. Payment Data Security

For the protection of payment information CardGames pays close attention. People across Bangladesh use bKash, Nagad, and Rocket for everyday transactions — which is why the security of this information is a top priority for us.

CardGamesCore principles of payment security at

• Your bKash/Nagad number, bank account number, or card details CardGamesis not stored in 's database.
• Payment information is sent directly to the payment gateway through encrypted channels.
• Transaction reference numbers and amounts are recorded — but payment credentials are not.
• Your own payment method is verified for withdrawals; no information is stored.

6. Cookie Policy

CardGames Cookies and similar technologies are used on the website and app. Cookies are small text files stored in your browser that help the site recognize you.

Optional cookies can be disabled through your browser settings. However, disabling essential cookies may affect login functionality and certain site features.

7. Security Measures

CardGames Uses industry-standard technology and processes to protect your information. Both technical and organizational security measures are in place.

Technical Safeguards:

• All data transmissions are protected with 256-bit TLS/SSL encryption.
• All data stored in the database is kept in encrypted form.
• Two-factor authentication (2FA) is available to all members.
• A real-time fraud detection system operates 24/7.
• If suspicious activity is detected, account protection is activated automatically.

Organizational Security:

• CardGamesOnly a limited number of staff have access to your data — and only those who need it to do their job.
• All staff receive regular data protection training.
• Data access logs are maintained and reviewed on a regular basis.

8. Your Data Rights

CardGamesAs a member of , you have several important rights over your own data. Contact support to exercise any of these rights.

9. Data Retention Period

CardGames Your data is not retained beyond the period necessary. Retention periods vary depending on the type of information.

• Account Information: For as long as your account remains active. Deleted within 6 months of account closure.
• Transaction Records: May be retained for up to 5 years to meet legal obligations.
• KYC Documents: Up to 5 years after account closure — in accordance with international anti-money laundering regulations.
• Support Chat History: Up to 2 years — for service quality improvement purposes.
• Cookie Data: Between 30 days and 1 year, depending on the type.

10. Contact & Complaints

For any questions, requests, or complaints regarding the Privacy Policy, CardGamesto get in touch. We aim to respond to all requests within 30 days.

This Privacy Policy may be updated at any time. When changes are made, the revision date on this page will be updated, and you will be notified by email for any significant changes.